Beto Celis
Seasoned Leader of Customer Success, Technical Support and Program Management in the CX and CCaaS space
- Role
- Lead, Technical Account Management at Nice Cognigy
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Beto Celis
I am a seasoned Leader of Customer Success, Technical Support and Program Management in…
Experience
Lead, Technical Account Management
Mar 2025 — Present · Greensboro, NC, US
I am charge of the largest, most complex, and challenging NiCE customers helping them to overcome issues that arise, succeed in their business using NiCE technology and services, expand their usage of NiCE products, be a reference to prospective customers, and be a long-term and loyal customer; I am accountable of ensuring resolution of the most complex problems and providing excellent technical and customer service.
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey
MBA
Universidad Autónoma Metropolitana
BS
Skills
- Unified Communications
- Gsm
- Customer Support
- Managed Services
- Repair Services
- International Business Exposure
- Account Management
- Outsourcing
- Crm
- Process Improvement
- Telecommunications
- Rfp
- Voip
- Tablets
- Cross-Functional Team Leadership
- Leadership
- Smartphones
- Services Revenue
- Vendor Management
- P&L Responsibility
- International Management Experience
- Cloud Applications
- Acquisition Integration
- International Business Leadership
- Service Delivery
- Telephony
- Lte
- Technical Support
- Wireless
- Contact Centers
- Six Sigma
- Business Intelligence
- Directing
- Project Management
- Blackberry
- Call Center
- Managing Offshore Teams
- Spanish
- Operations Management
- Nortel
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