Beth Phillips
IT Asset Manager @Yorkshire Water
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WORK HISTORY
IT Asset Manager @Yorkshire Water
Creating ITAM & UAM (User Access Management) strategy to increase service maturity Leading a team of 4 ITAM members and a team of 2 UAM Analysts Conducting interviews for open positions Creating ad hoc and monthly reports on the Hardware and Software estate along with KPIs and OLAs of the ITAM & UAM team Changing focus on request and incident progress to align more with ITIL best practices on reaching 95% SLA & under 10 days where no SLA was assigned as well as focusing on fulfilling aged tickets. Implementing a HAM Service by reinvigorating unused ServiceNow CMDB & Procurement Modules as well as supporting other teams to utilise the benefits of ServiceNow to allow opportunity for automation of processes, alerts & reporting Implementing a SAM Service to provide more than fulfilment of requests by increasing the Compliance levels for SaaS & on prem Software, Creating/amending ITSM Tool (Samanage) Catalogue items, collaborating with all teams involved in the items that impact the HAM, SAM and UAM teams. Working with project managers on relevant hardware projects Upskilling the Service Desk in UAM Working with the Apprentices in the ITAM team to create recruitment pipeline to ensure stock levels are maintained to fulfil the demand of new starters Liasing with Higher managers for forecasting of requirements Through Software optimising and Purchasing of Hardware negotiations, the team have saved over in year one of my leadership Microsoft Renewal prep and advisement Tech Lead for the Neurodivergence Support Group Creating Software Control Steering Group alongside SAM Specialist Updating/creating Policy, Process and Procedures Lead VMWare/Broadcom audit to success in 2025 Involved with Software Reseller Framework creation – identified 4 Resellers to be part of the Framework Working with Software Provider on proposals of service from them Managing stakeholder expectations within SLA Starting the SAM Tool RFP
EDUCATION
Total People
Key Skills Level 2 Communication & Information Technology
Crayon
Software Manager
Total People
Level 3 NVQ First Line Management
None
CHAMP
Crayon
IAITAM, IAITAM's CHAMP (Certified Hardware Asset Management Professional)
None
CHAMP
Sparsholt Agricultural College
National Deploma, Animal Management
Sir John Deanes 6th Form College
As Levels, English Literature, Business Studies, Biology, Textiles
None
CHAMP
QA
Prince2 Foundation, Project Management
Anglia Ruskin University
Foundation BSC. BSC/BA, Science. Animal Behaviour and Genetics
Total People
Key Skills Level 2 Application of Number
SKILLS
ABOUT BETH PHILLIPS
Creator at Imperfectly Perfect Creatures.
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