Elizabeth J.
- Role
- Policy and Procedure Analyst, Content Writer, Deposits, Learning and Development at Ally
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
Experience
Policy and Procedure Analyst, Content Writer, Deposits, Learning and Development
Jan 2022 — Present
Write and edit complex business and financial service concepts and policies into easy-to-understand guidance for associates. • Manage critical procedures, policies, templates, and talking points in Salesforce Knowledge Management to align with business objectives. • Partner with subject matter experts, deposit operations, compliance, legal, and executive customer relations to get necessary approvals for policy updates. • Analyze feedback, error rates, and complaint trends to implement procedural changes. • Align learning solutions to business requirements using adult learning theories, accepted design processes, and consistent brand voice.
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