Beth Jurman

About Beth Jurman

Strong Business and IT professional for high performing application implementation teams• Leader in the intake through implementation of application development complex multi layered environments• Strategic planner of new business initiatives including financial, healthcare and interactive telecommunication applications, both digital and video• Lead integrated teams over a wide range of markets for multi million dollar operational and capital budget programs

Experience

1. AVP Quality Control Billing and Collections

   Chubb

   Sep 2025 — Present · Philadelphia, PA, US

   Responsible for ensuring workflow and standard operating procedure documentation isaccurate and up to date working in close partnership with billing & collectionsleadership. Responsible for enhancing billing and collection process quality through activemeasurement of process standards and provide continuous feedback for billingoperations management and staff. Develop a framework for quality assurance discipline to ensure key processes havebeen identified for both financial and operational impact, forms/template development tomatch identified best practices, audit schedule and capacity planning, audit samplingmethodology and management reporting of results. In partnership with billing operations leads develop standards or best practices that willbe measured through quality assurance audit process aligned to key financial andoperational objectives. Capture and measure audit results including the development and management of auditforms/templates, audit result repository and audit sample methodology to ensureevidence and process coverage is achieved. Develop and distribute documentation of audit results that provides staff, directmanagement and senior management understanding of performance and correctiveaction plans for areas of opportunities. Provide collaboration with billing operations leads to understand their businessobjectives, strategies, and on-going challenges and partner to develop and prioritize keyinitiatives

Education

• University of Pennsylvania

  Bachelor of Arts (B.A.), BioChemistry

• Colorado Technical University

  ScienceBachelor's Degree (BS), Computer Science

• Columbia University

  Master's Degree (MA), Biochemistry/Education

Skills

• Project Management
• Test Automation
• Web Services
• System Testing
• Software Project Management
• Profit & Loss Management
• Strategic Planning
• Business Analysis
• Software Quality Assurance
• Mainframe
• Program Delivery Management
• Personnel Management
• Unix
• Budgets
• Defect Tracking
• Leadership
• Business Continuity
• Cross-Functional Team Leadership
• Sdlc
• Databases
• User Acceptance Testing
• Oracle
• Test Management
• Integration
• Call Center Administration
• Test Planning
• Quality Center
• Agile Methodologies
• Management
• Quality Assurance
• Data Warehousing
• Disaster Recovery
• Sharepoint
• Testing
• Strategic
• Soa
• Vendor Management