Beth Grace
Senior Writer @Monzo
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WORK HISTORY
Senior Writer @Monzo
London, GB
I act as the writing lead for customer operations, fincrime, fraud, security and disputes. I collaborate on proposals and ideas with subject matter experts, providing critique, design thinking and content strategy to make sure we\'re building experiences that work for customers and the customer operations team. I craft content for the app, web, help centre, notifications and customer operations team (guidance and saved responses).
EDUCATION
The Ohio State University
Bachelor of Arts (B.A.), English Language and Literature, General
SKILLS
ABOUT BETH GRACE
I have over 14 years of professional experience making words work. Like most folks with an English degree, I’ve tried on roles in different industries, but I found my home in user experience (UX). I particularly enjoy breaking down complex concepts and explaining them in customer-friendly language. I’m also passionate about supporting young designers and helping them develop their professional skills.
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