Bethel Fung
Head of Customer Success @Visualping
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WORK HISTORY
Head of Customer Success @Visualping
Responsible for the strategic direction of the Customer Success program. Key activities are:\\\\n\\\\nBuilding & scaling a Proactive Customer Success Program\\\\n- Measuring Customer Success KPI\'s (Customer Health, Churn, engagement)\\\\n- Implementing & refining processes to support customer lifecycle efficiently while scaling the business\\\\n- Continuous research on market segmentations, trends, and other insights with our customers using data analytics\\\\n- Collaborate with Product, Marketing, Sales, and technical teams\\\\n\\\\nCorporate Operations\\\\n- incident and issue management\\\\n- Building corporate & operational planning processes that scales with company growth\\\\n- building a cohesive remote team, positive culture, & core values\\\\n\\\\nQuality Assurance\\\\n- built key processes around release & deployment\\\\n- oversee the testing of releases\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
University of Calgary
BSc, Software Engineering
SKILLS
ABOUT BETHEL FUNG
A driven client success leader focused on building a Customer Success program that scales…
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