Bethany Beth Huff
IT Support Analyst | Certified ServiceNow CSA, Driven by Process Optimization, Service Management Contributor
- Role
- Personal Shopper at Sam's Club
- Location
- Lincoln, NE, US
- LinkedIn followers
- 500 followers
About Bethany Beth Huff
I am a highly effective IT Support Analyst with over 10 years of experience dedicated to high-quality technical support, operational efficiency, and seamless operations delivery. I don\'t just solve problems—I apply my knowledge of ITIL practices to proactively contribute to and improve core Service Management processes, ensuring reliability and customer satisfaction.As a ServiceNow Certified System Administrator (CSA), I leverage the platform and my analytical skills to drive tangible improvements:Requirements Gathering & Workflow Optimization: Systematically gathering, documenting, and prioritizing business requirements from stakeholders. I then use this data to design and implement streamlined workflows and create new request forms that dramatically reduce manual effort, cut high-volume email traffic, and support smooth operations delivery.Operational Proficiency: Utilizing data analysis to identify recurring technical issues and developing robust solutions that enhance user and operational proficiency across the organization.Technical Troubleshooting: Providing expert Level 1 support for complex Windows, hardware, networking, and software issues, ensuring minimal disruption to business operations.Compliance & Security: Managing Identity Access Management (IAM), user accounts, and actively supporting critical SOC/SOX IT Audit compliance efforts.Knowledge & Training: Facilitating knowledge-sharing sessions and creating documentation to empower end-users and colleagues, fostering a culture of continuous operational improvement.I thrive on solving complex problems and collaborating cross-functionally to ensure secure, efficient user experiences. Let\'s connect to discuss how my technical, analytical, and process-contributing skills can deliver immediate value to your operations
Experience
Personal Shopper
Jan 2026 — Present · Lincoln, NE, US
Sam\'s Club #4873 (South Lincoln)This is hopefully a temporary job while I continue the search for another position in IT. I\'m on the online order fulfillment team. I walk around the club gathering items that were ordered take them to the front to be staged and then dispensed when the customer arrives for pickup. I have done staging and dispensing but my main job is gathering the items from around the club.
Education
Thorndale High School
High School Diploma, High School/Secondary Diplomas and Certificates
1996 — 2000
Concordia University, Nebraska
Bachelor of Arts, Theology and Parish Music
2000 — 2004
St. Paul Lutheran School
General Education through 8th grade, Education
1987 — 1996
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