Bethany Schulberg Flasch
Customer Service Training Specialist @National Gypsum Company
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WORK HISTORY
Customer Service Training Specialist @National Gypsum Company
Charlotte, NC, US
Designed and facilitated onboarding training curriculum and presentations on system upgrades and procedural changes to ensure uniform team development to over 30 new hires•Led training sessions for new hires incorporating cross-departmental needs, overseeing classes of up to 6 individuals over 3-week periods•Delivered ongoing virtual and in-person education sessions for 50+ team members, supporting skill development and system fluency•Collaborate with customer support teams to identify opportunities for continuous process improvement•Conducted UAT and troubleshooting for ERP updates; translated technical feedback into actionable training materials•Provide ad-hoc customer support to ensure service levels are maintained•Cultivate professional interpersonal relationships with peers and management
EDUCATION
University of Maine
Engineer's Degree
ABOUT BETHANY SCHULBERG FLASCH
At National Gypsum Company, I lead training programs that empower customer service teams to master systems, streamline processes, and deliver exceptional support. With a foundation in biological engineering and a career spanning technical research, customer experience, and training, I bring both analytical rigor and human-centered leadership to the table.I’ve developed and delivered scalable onboarding and continuing education programs for diverse learner groups, often training multiple associates on ERP (SAP), system upgrades, and customer engagement strategies. My work bridges gaps between departments, translates technical changes into clear action, and equips teams with the tools they need to succeed.I’m energized by building learning experiences that are not only informative—but transformative. Whether guiding new hires or optimizing service center performance, I thrive at the intersection of tech, training, and team growth.
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