Bethany Duffrin
Business Outcome Focused - Thought Leadership - Program Manager@Cisco
- Role
- Program Manager for Bank of America at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Bethany Duffrin
As a passionate Customer Experience advocate, I bring extensive experience from supporting SaaS offers as well as partner relationship building, project management and process improvement. The accumulation of these skills have prepared me to be successful in my career supporting diverse customers and unique needs. My differentiator factor is the liveliness, passion and creativity I bring to every meeting, every follow up, and anytime I am representing my company. I take extreme pride and accountability in my work and have high expectations and goals for myself and my team. With an education in organizational psychology, coupled with change management and leadership training, I am equipped to work in high stress, ambiguous environments where there are many moving pieces which necessitate influence and strong leadership. I believe humor and a simple smile are highly underrated and can change the course of even the worst day- Customer Success Specialist Cisco Certified - Continuous Improvement -Business InnovationSix Sigma Lean trained - Thought Leadership - Public Speaking/Presentations - Six Sigma Green Belt Certified - ITIL Foundations Certified - SOP review and editing - Capturing Voice of Customer- Project Management- Toastmasters - Software as a Service
Experience
Program Manager for Bank of America
Dec 2022 — Present
Education
The Wharton School
COURSERA
2013 — 2015
North Carolina Wesleyan University
BA, Industrial and Organizational Psychology
2012 — 2013
Villanova University
Certificate, Six Sigma Green Belt Certified
2015 — 2015
Skills
- Process Improvement
- Management
- Team Building
- Networking
- Biotechnology
- Security
- Enterprise Software
- Microsoft Office
- Sales
- Manage Client Relationships
- Solution Selling
- Sales Operations
- Customer Retention
- Customer Service
- Customer Service Operations
- Microsoft Excel
- Pharmaceutical Sales
- Service Delivery Management
- Poultry
- Agent for Change
- Salesforce.com
- Account Management
- Creative Problem Solving
- Business Process
- Cloud Computing
- Cross-Functional Team Leadership
- Operational Excellence
- Leadership
- Continuous Improvement
- Innovation Development
- Business Development
- Training
- Logistics
- Regulatory Affairs
- Strategic Planning
- Pharmaceutical Industry
- Business Process Improvement
- Sop
- Project Management
- Six Sigma
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