Bethany Hale
Certified ScrumMaster (CSM) | Software Support Supervisor | Agile Team Leader
- Role
- Software Support Supervisor at Powerchurch Software
- Location
- Asheville, US
- LinkedIn followers
- 500 followers
About Bethany Hale
Scrum Master and team leader with experience supporting Agile delivery in a SaaS…
Experience
Software Support Supervisor
Dec 2022 — Present · Asheville, NC, US
Provide leadership and mentorship to a team of software support specialists to enhance customer support services.• Design and deliver comprehensive training programs to equip support staff with essential knowledge and skills.• Coordinate bug testing activities with cross-functional teams to ensure timely identification and resolution of software issues, enhancing product quality and customer satisfaction.• Manage daily operations, including resource allocation and workload distribution, to maintain optimal team productivity and service quality.• Address escalated customer concerns, ensuring swift resolution and maintaining customer satisfaction and loyalty.• Facilitate Agile ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) to ensure team alignment and transparency (as of March 2025).
Education
Brevard College
Bachelor of Arts - BA, Theatre/Theater
University of South Florida
Master of Library & Information Science - MLIS, Library and Information Science
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