Bethany Adams
Coaching & Engagement | Operational & Technical | Leadership & Development
- Role
- Ally Specialist (Health Coach), Contractor to Permanent Hire at Assured Allies
- Location
- Baker City, OR, US
- LinkedIn followers
- 500 followers
About Bethany Adams
NATIONAL BOARD-CERTIFIED HEALTH AND WELLNESS COACH guiding behavioral change, fostering member loyalty, and contributing to training and development to achieve sustainable health outcomes and organizational success.SKILLSCoaching & Engagement: Telephonic, Video, & Message-Based Coaching; Motivational Interviewing; Health Education; Onboarding; Brand LoyaltyOperational & Technical: Caseload Management & HIPAA-compliant Documentation; Salesforce, Jira; Google Workspace/Microsoft 365; Slack; Healthcare Systems TechnologyLeadership & Development: Training, Mentoring, Workshop Facilitation; Protocol & Program PilotingLet\'s connect to discuss how I can support your company\'s mission!
Experience
Ally Specialist (Health Coach), Contractor to Permanent Hire
Apr 2024 — Present
Guides older adults through telephonic coaching to make lifestyle and behavioral changes to improve health, safety, and quality of life. • Conducts comprehensive outreach, enrollment, onboarding, and evaluations.Provides health education and communicates detailed information on the use of tools and equipment.• Advocates for the member experience, sharing program difficulties that have led to process improvements.• Serves as evening team lead when the manager is off duty, providing critical support.• Pilots initiatives, such as the outbound dialer, increasing operational efficiency.• Develops and leads workshops, trains, and mentors coaches on coaching theory and technical protocols.• Achieved nine challenge wins (seven monthly, two bimonthly) for performance metrics, call quality, and onboarding, and the company-wide Spark Award for exceptional contributions.• Frequent telephonic coaching sessions are spotlighted for team trainings, including two case studies and two training calls for new hires.• Consistently exceeds call volume, talk time, and quality assurance expectations.
Education
Portland State University
Bachelor of Science - BS
2008 — 2010
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