Bethany Aguad
Director of Product Documentation @Bullhorn
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WORK HISTORY
Director of Product Documentation @Bullhorn
US
Leads the product documentation team, driving strategy and execution for a unified, self-service experience across internal and external knowledge bases for SaaS products- Directs the Agentforce project, implementing AI-powered support that leverages search results from the Knowledge Base to reduce the support burden and empower customers- Manages the documentation team, fostering a collaborative and energized environment that leads to team growth, including two promotions and the successful onboarding of new hires- Lead the launch of the Bullhorn Hub, a unified self-service portal, with a new taxonomy and meta-tagging to enhance the customer experience in collaboration with the product team.
EDUCATION
University of Central Florida
Master of Arts (M.A.), English, Technical Communication
University of Central Florida
B.A., English
ABOUT BETHANY AGUAD
As Director of Product Documentation at Bullhorn, I lead a team of talented technical…
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