Bethany Schulberg
Customer Service Training Specialist @National Gypsum Company
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WORK HISTORY
Customer Service Training Specialist @National Gypsum Company
Charlotte, NC, US
Build and present presentations about system upgrades and changes to the customer service center, plant personnel, and sales teams to maintain a uniformly developed team• Manage a classroom of up to 5 new-hires for 3-week periods• Facilitate refresher trainings and system upgrade trainings with up to 50 associates• Collaborate with the customer support team for continuous improvement• Aid in testing and identifying issues for new system features and upgrades• Help out the CSC teams to ensure service levels are met• Develop professional interpersonal relationships with peers and management
EDUCATION
University of Maine
Engineer's Degree
ABOUT BETHANY SCHULBERG
At National Gypsum Company, our team is dedicated to cultivating a seamless customer service experience, bolstered by my expertise in problem-solving and analytical skills honed over recent years. Our mission is to ensure that every associate is well-versed in system updates and customer engagement strategies, a goal I contribute to by building and presenting comprehensive training materials. With a strong focus on collaboration, I have facilitated trainings for large groups and managed individual development during the onboarding process. My role as a Customer Service Training Specialist is further enriched by my proficiency in SAP ERP, enabling me to streamline operations and support our customer service center in achieving high service levels.
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