Bethany Morrill
Business Operations Manager
- Role
- Business Operations Manager at OpenTrack
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Bethany Morrill
I turn logistics complexity into scalable systems that deliver measurable value.With a background in Customer Success and a passion for process design, I specialize in optimizing SaaS-driven logistics solutions that enhance customer success, improve operational efficiency, and fuel growth. I thrive on building frameworks that empower teams — and the customers they support — to do their best work.Currently, I serve as Business Operations Manager at OpenTrack, leading cross-functional initiatives across Sales, Product, and Customer Success. From onboarding playbooks to expansion strategies, my focus is ensuring freight forwarders, 3PLs, and logistics providers gain real value from our visibility platform, while our teams have the operational backbone to scale.Previously, I helped drive a 97% renewal rate at Expedock, scaled Cargo Chief’s user base by 200%+, and managed a $100M+ book of business at ITS Logistics. High-growth, high-stakes environments are where I thrive.Whether it’s process automation, retention strategy, or cross-team collaboration, I bring a pragmatic, people-first approach to solving complex problems. I’m energized by the intersection of SaaS, logistics, and thoughtful operations.Let’s connect if you’re passionate about freight tech, customer-centric ops, or making logistics smarter.
Experience
Business Operations Manager
May 2024 — Present
Education
University of Nevada, Reno
Bachelor's degree, Business Administration and Management, General
2011 — 2017
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