Bethany King
Vba @U.S. Department of Veterans Affairs
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WORK HISTORY
Vba @U.S. Department of Veterans Affairs
US
Benefits Administration calls at the National Contact Center, typically as a pattern Quality scored 7 calls a month with scores being under 80. The calls over 10 minutes were never graded, they would be the 5-9 minute ones and if requests were not completed, no credit was given, quality only did a 10 point deduction per each score down on each if metrics were not met, due to Reduction in Force, quality was very opinionated when grading calls, so little credit was given, Overall helping the veterans with their benefits and putting them at ease was the positive outcome of doing this job.
EDUCATION
Jackson State University
Health, Physical Education, Recreation
Jackson State University
Master of Science (M.S.)
ABOUT BETHANY KING
Public Speaking, Effecient in Windows 10, Apple user
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