Bethany Hibbert
Director, Customer Support @AgencyAnalytics
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WORK HISTORY
Director, Customer Support @AgencyAnalytics
Vancouver, BC, CA
EDUCATION
Carmel Sixth Form College
Tourism and Travel Services Management
Carmel Sixth Form College
Sociology
Carmel Sixth Form College
A level, Business Administration and Management, General
SKILLS
ABOUT BETHANY HIBBERT
Seasoned +13-year Customer Experience & Operational Management leader with a proven track record of dynamically improving customer experience. • Motivating and inspiring teams from the ground up, leading with integrity and humility• Skilled coach and mentor with proven success in developing top-tier talent to create high-performing cultures• Critical decision maker and crisis management expert in volatile environments• Experience in interaction/interface design, information architecture, building content and customer journeys that convert• Specializing in customer retention, loyalty and satisfaction in B2C and B2B segments• Leading and evolving business improvement and customer experience strategies that are aligned with wider-business operating priorities• Ability to build strong relationships with all levels and types of customers, employees, stakeholders, agencies and clients across multiple geographies• Responsible for formal communications to board-level and executive teams• Content writer for marketing and service departments• Compassionate and persuasive verbal communication through handling high-severity complaints• Public speaking expertise developed through conference talks and regular webinars with 500+ attendees each month
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