Bethany Grundy
Head of Customer & Brand Experience @PPL PRS Ltd
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WORK HISTORY
Head of Customer & Brand Experience @PPL PRS Ltd
Responsible for Customer Experience including Quality Assurance, Complaints and Compliance teams, as well as Marketing, Digital, Communications and PR.
EDUCATION
University of Leeds
Bachelor of Arts (B.A.), English Language and Literature/Letters
SKILLS
ABOUT BETHANY GRUNDY
Leading my teams across Customer Experience, Brand and Marketing and the wider business, to be ambassadors of PPL PRS and TheMusicLicence, so that we can educate and work with UK businesses to encourage them to play music to benefit their people and customers and ensure that customers are valued and get great a great experience when communicating with PPL PRS.Music is the sound track to our lives, and I love being able to utilise my skills and experience in B2B sales, marketing, projects and customer experience to drive success in an essential part of the UK music industry. You’ll often find me listening to Country, Musicals and a bit of 90s pop!Over my nearly 20 years’ experience in sales and marketing to B2B audiences, I’ve always been interested in what drives business decision makers to look to new products, services and experiences, and ultimately how can I lead teams to use innovation, develop propositions, messaging and campaigns in order to fulfil those needs, and to ensure that the business is learning from our customers in order to improve CEX. In the case of TheMusicLicence this is how music could increase motivation, productivity and wellbeing of employees, and create an amazing brand experience for customers so that they enjoy playing music for years to come.I\'m an active member of the Leicester and East Midlands business community, including judging in previous years for various awards, including Generation Next, Enterprising Women, East Midlands Chambers. I\'m also very proud to have been a finalist in a number of regional and national awards, including Finalist \"Outstanding Contribution to Arts, Music, Media\", The Women\'s Awards, Finalist \"Emerging Leader\" 2024 Enterprising Women Awards, Silver medal winner \"Leadership team of the Year\" 2024 UK National Contact Centre Awards, Finalist \"Team of the Year\" 2023 Enterprising Women Awards, Finalist \"Best Contact Centre Culture\" 2023 UK National Contact Centre AwardsMy previous experience includes working in Financial Services, as well as Sales Management, Internal Communications, Outsourced Call Centres, BPO, and Telemarketing expertise, designing and delivering training, process improvement and project management.
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