Bethany Dekker

About Bethany Dekker

An accomplished enterprise software product management and relationship management leader.Enterprise Software, Small Business Software, Digital, Fintech, SaaS, B2B, Product Management, Customer Success, Data Aggregation, Patent, Oracle, Ariba, D&B, ADP, Small Business, Agile, Supply Chain, Manufacturing, Distribution, Digital Transformation, force.com, CRM

Experience

1. Senior Director of Product Management

   Fiserv

   Jul 2021 — Present · New York, NY, US

   Data and Service Products, Issuer SolutionsLeader responsible for the products card issuers use for data integration, customer service, collections, and fraud/non-fraud disputes resolution. Current key initiatives include digital transformation of the servicing technology leveraged to resolve disputes across five parties: cardholders, issuing banks, payment networks, acquiring banks, and merchants. Key technology enablers include AI to drive more-accurate, cost-effective intake and servicing of cardholder customer disputes and orchestrated APIs and event streams with idempotency to help technology teams easily integrate with Fiserv’s products.

Education

• The Wharton School

  MBA, Marketing and Operations

• Lehigh University

  BS, Industrial Engineering

Skills

• Erp Software
• Business Analysis
• Crm
• Analytics
• Business Strategy
• Management
• Agile Project Management
• Product Management
• Cross-Functional Team Leadership
• Innovation
• Product Marketing
• Strategy
• Big Data
• Master Data Management
• Cloud Computing
• Saas
• Leadership
• Competitive Analysis
• Start-Ups
• Force.com
• Customer Relationship Management (Crm)
• Software as a Service (Saas)
• Business Intelligence
• Enterprise Software