Beth Perkins
Sr Practice Manager of Primary Care @Dartmouth Hitchcock Medical Center And Clinics
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WORK HISTORY
Sr Practice Manager of Primary Care @Dartmouth Hitchcock Medical Center And Clinics
Lebanon, NH, US
Maintains and promotes a harmonious work environment by encouraging inclusivity, fostering understanding of individual differences, and providing ongoing coaching and support.Collaborates with stakeholders across Primary Care, the broader Dartmouth Health network, and external partners to address barriers to care and improve workflow efficiency.Leads implementation of changes based on data analysis, patient experience trends, and evolving organizational priorities.Provides day-to-day leadership and oversight of all operational functions, ensuring consistent delivery of high-quality patient care and maintaining efficient workflows. Develops and updates policies and procedures to promote clarity, consistency, standardization, and compliance with institutional and regulatory requirements.Ensures operational alignment with institutional standards and expectations in areas such as safety, compliance, scheduling, and communication.Oversees the financial planning and management, including the annual budget, monthly performance analysis, and research and plan corrective actions for variances. Identifies opportunities for improvement through resource utilization, coding accuracy, and billing compliance.Develops and presents staffing justifications based on operational needs and volume trends, and collaborates in the recruitment, interviewing, and onboarding of both clinical and support staff.Reviews patient and staff safety events to identify trends, determine root causes, and collaborate on corrective actions that promote a culture of safety and continuous improvement.Manages and resolves patient complaints with professionalism and empathy, ensuring timely follow-up, identifying underlying issues, and implementing improvements to enhance the patient experience.
EDUCATION
Plymouth State University
Master of Business Administration (MBA), Business Administration and Management, General
University of Vermont
Bachelor of Science (BS), Physical Education (K-12); Exercise and Sport Science
Colorado State University
Non-Degree Certificate Program, Project Management
SKILLS
ABOUT BETH PERKINS
I am a seasoned professional with an established record of logistics coordination and program management experience. Recognized for demonstrating a natural aptitude for leading the creation and administration of programs from inception, as well as for cross-functionally collaborating with a wide range of teams and individuals and for cultivating close and long lasting relationships with various personnel. Professional focal points include operations optimization and coordination, relationship management, team leadership and collaboration, research & analysis, marketing and communications, web development, content creation and development, database management, customer service, document management, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and interpersonal skills, as well as strategic planning, process improvement, and administrative operations to support efficiency and maximum success.Colleagues describe me as a progressive, driven, dynamic, and managerial expert who can be relied on to offer superior operations that deliver effective results on time and under budget.
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