Beth Redfern

Head of Transformation @Good Energy

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Head of Transformation @Good Energy

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Chippenham, GB

EDUCATION

2005 — 2008

The University of Manchester

Bachelor of Arts (BA), Archaeology

2013 — 2013

Ulster University

Advanced Certificate, Customer Contact Planning and Management

2013 — 2014

Ulster University

Advanced Diploma, Contact Centre Planning and Management

2009 — 2010

The University of Manchester

Master of Arts (M.A.), Archaeology

SKILLS

AnalysisWorkforce ManagementManagementCall CentersChange ManagementTeam LeadershipProcess ImprovementCustomer ServiceOperations ManagementPerformance ManagementCustomer SatisfactionBusiness AnalysisForecastingBusiness Process ImprovementCustomer ExperienceTeam Management

ABOUT BETH REDFERN

I am a passionate and accomplished change and continuous improvement professional. I bring extensive experience in designing and executing transformative business projects, achieving significant cost savings, enhancing margins, technological improvements and process efficiencies. With a proven track record in creating, leading and mentoring high performing teams, I excel at bringing people together to establish and achieve ambitious business results.I have gained a breadth of experience having embraced numerous opportunities for development and progression. This has equipped me with the ability to adapt to different challenges, collaborate effectively with cross-functional teams, and drive continuous improvement across the organisation. I am a versatile and knowledgeable professional, capable of contributing to the success of the business in multiple ways.

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Beth Redfern — Head of Transformation at Good Energy in Birmingham, GB | Unifers