Beth Pleasants

About Beth Pleasants

Customer-focused Program & Support professional with 7+ years of experience partnering…

Experience

1. Global Risk Manager

   Cognizant

   Nov 2022 — Present · San Jose, CA, US

   Business / Customer-Identify and understand key contractual requirements in terms of risk & compliance for the client / process o Set up required processes to ensure are client risk & compliance requirements met-Participate in various client / management discussions (Governance discussion, Management forums)-Keep client / management informed about potential risks / issues / escalations-Manage and resolve escalations and issues raised by the customerProject / Process: Governance-Coordinating monthly Risk meetings attended by Senior Management to discuss on Key risk issues and areaswith potential risks and mitigating controls-Recording the minutes of meeting, creating action plans and monitor the action points with responsible owners and follow-up on issue closure. Operational Risk Management-Perform Risk assessment audits and reporting-Assist team in Validation of all Common Minimum Controls (CMC) for the existing processes-Ensure Self-Assessment of controls activity are performed across all delivery teams on regular basis-Ensure Quality reporting on Risk Assessment tools – monthly/weekly-Enable strong operational risk management – Identify, escalate & debate risks across business unitsIncident Management/Losses Management-Investigation & Documentation of Compliance issues/Losses and designing Action Plans and monitoringaction plans to ensure the required actions are closed within agreed period. Compliance/Audits-Conducting periodic internal reviews/audits across ODC’s to ensure compliance procedures are followed and tracking the closure of observations-Coordinate with enabled services and delivery teams across all ODC’s and ensure timely submission of data to Auditors-Perform Quality checks on Reports prepared and submitted by the team to Auditors and ensure all the Reports are 100% accurate-Coordinate with the Auditors and provide them with the required documentation.

Education

• Liberty University

  Social Psychology

  1999 — 2001

Skills

• Tactics
• Team Building
• Operations Management
• Intelligence
• Fitness
• Strategic Planning
• Employee Wellness Programs
• Vendor Relationships
• Non-Profit Leadership
• Orthodontics
• Government Procurement
• Microsoft Excel
• Team Leadership
• Government
• Nonprofits
• Weapons
• Fitness Consulting
• Public Speaking
• Force Protection
• Data Analysis
• Policy
• Nutrition
• Defense
• Enforcement
• Nutritional Counseling
• Health
• Firearms
• Trade Shows
• Healthy Eating
• Organizational Leadership
• Holistic Health
• Dod
• Program Management
• Security Operations
• Customer Service
• Training
• Customer Satisfaction
• Military
• Sales
• Fitness Industry