Beth Long
Facilitator, Copywriter and Leadership Coach - MBA Candidate
- Role
- Guest Communication & Messaging at lululemon
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Guest Communication & Messaging
Jun 2024 — Present · Raleigh, NC, US
Work with cross-functional partners to support the creation of proactive/reactive guest facing messaging for campaigns, new initiatives, high-level and sensitive guest escalations, and media relations across a variety of external channels, including social media, website and email.Support the delivery of self-service and automation tools for guests through effective guest messaging strategies to reduce volume to GEC and enhance guest experience. Ensure Guest Education Centre (call center) is equipped with messaging needed to support guests across all digital channels. Create and maintain guest messaging across all internal resources.
Education
Syracuse University
Master of Arts - MA, Broadcast Journalism;
2009 — 2010
Gardner-Webb University
BA, Journalism; Religious Studies
2005 — 2009
Clemson University MBA Programs
Master of Business Administration - MBA
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