Beth Long

Facilitator, Copywriter and Leadership Coach - MBA Candidate

Role
Guest Communication & Messaging at lululemon
Location
Raleigh, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Guest Communication & Messaging

    lululemon

    Jun 2024 — Present · Raleigh, NC, US

    Work with cross-functional partners to support the creation of proactive/reactive guest facing messaging for campaigns, new initiatives, high-level and sensitive guest escalations, and media relations across a variety of external channels, including social media, website and email.Support the delivery of self-service and automation tools for guests through effective guest messaging strategies to reduce volume to GEC and enhance guest experience. Ensure Guest Education Centre (call center) is equipped with messaging needed to support guests across all digital channels. Create and maintain guest messaging across all internal resources.

Education

  • Syracuse University

    Master of Arts - MA, Broadcast Journalism;

    2009 — 2010

  • Gardner-Webb University

    BA, Journalism; Religious Studies

    2005 — 2009

  • Clemson University MBA Programs

    Master of Business Administration - MBA

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Beth Long — Guest Communication & Messaging at lululemon in Raleigh, NC, US | Unifers