Beth Kraushaar

About Beth Kraushaar

With over 15 years of experience driving operational excellence and leading high-performing teams, I am currently a Senior Project Manager at Razor Consulting Solutions. My expertise lies in corporate communications and program management, where I leverage a robust skill set to deliver impactful results.Previously, as Site Director and Senior Operations Manager at Alorica, I consistently achieved a 10-15% increase in gross profit and boosted production by 20%, surpassing client KPIs and enhancing client satisfaction. My leadership fostered a 95% employee satisfaction rate and reduced turnover through individualized career growth opportunities and a positive work culture.I am passionate about optimizing processes, managing remote teams, and driving strategic initiatives. My background in training and recruitment has enabled me to revamp programs, decrease onboarding time by 15%, and increase employee satisfaction by 10%. Additionally, my sales expertise is demonstrated by consistently achieving 120%+ of quarterly sales targets, resulting in significant revenue growth.Let\'s connect and explore how we can collaborate to achieve exceptional results!

Experience

1. Senior Project Manager

   Razor Consulting Solutions

   Apr 2024 — Present · Fargo, ND, US

   Successfully led multiple high-impact projects, ensuring timely delivery and adherence to budget constraints.• Implemented efficient project management methodologies, specifically using Azure DevOps, resulting in an increase in team productivity.• Fostered strong collaboration among cross-functional teams, enhancing communication and project outcomes.• Demonstrated empathy and professionalism in customer interactions, fully understanding their problems and impact, which helped build trust and position as a trusted advisor.• Assessed customer impact by evaluating the severity of incidents and effectively communicating the impact, contributing to maintaining reliability and improving overall health.• Effectively managed customer meetings, ensuring alignment between customer expectations and their support offers.

Education

• North Dakota State University

  Master of Arts, Communication

  2008 — 2011

• Minnesota State Moorhead

  Bachelor of Arts, Communication Studies

  2005 — 2008

Skills

• Leadership
• Marketing Communications
• Facebook
• Editing
• Process Improvement
• Sales Operations
• Customer Retention
• Team-Oriented
• Customer Service
• Mathematics
• Speech Writing
• Microsoft Excel
• Powerpoint
• Strategic Communications
• Microsoft Technologies
• Higher Education
• Phone Sales
• Crm
• Employee Training
• Human Resources
• Technical Recruiting
• Microsoft Word
• Team Leadership
• University Teaching
• Rhetoric
• Public Relations
• Social Networking
• Team Building
• Microsoft Office
• Sales
• Data Analysis
• Inside Sales
• Teaching
• Time Management
• Retail
• Corporate Communications
• Technical Writing
• Public Speaking
• Report Writing
• Microsoft Dynamics