Beth Corso
Customer Strategist and Operations Professional [ Strategic Initiative Leader | Problem Solver | Operations & Performance Director | LD Leader | Insight Storyteller | Connector | Efficiency Seeker | Process Maximizer ]
- Role
- Director Chief of Staff, Technology Operations Excellence at American Family Insurance
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Beth Corso
As an inclusive strategic initiatives and operations leader with experience at a Fortune 500 and mutual companies, I come with a powerful diverse background ranging from retail and the insurance sectors with a degree in finance and MBA in strategic marketing.My track record of success entails crafting and executing strategic initiatives in driving growth, serving customers, and implementing continuous improvements, all while leveraging data, insights, and industry trends. Items to note… Delivered over 8+ analytics reporting platforms serving across a portfolio of brands including the development of 15+ training courses to over users. Created and deployed an AI customer service chatbot in a 4-mo proof of concept initiative delivering a customer rating of 4.2. Developed company’s brand portfolio strategy to drive growth expansion resulting in the creation of the enterprise Hispanic GTM strategy, company’s enterprise purpose statement, and corporate identity. Drove the creation of marketing operating model that entails meeting development and objectives, internal communications, talent development, marketing tactical calendar process, onboarding new talent partners, summit planning of 200+ people, skill development website, agency performance reporting and QBRs. Created and implemented 5+ recommendations to senior leadership, resulting in successful activation within the past 3 years.With over 15 years of experience leading teams, I understand the intricacies of driving operational efficiencies, fostering adoption, and crafting effective strategies while consistently delivering tangible outcomes.Reach out to learn more. Open to chat! Email me at b••••••@hotmail.com to set up a time!
Experience
Director Chief of Staff, Technology Operations Excellence
Oct 2024 — Present · Madison, WI, US
Education
Concordia University-Wisconsin
Master of Business Administration - MBA, Strategic Marketing
Southern Illinois University, Carbondale
Bachelor of Science, Finance
2000 — 2004
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