Beth Conradie
Global Senior Experience Manager @Kraft Heinz
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WORK HISTORY
Global Senior Experience Manager @Kraft Heinz
Amsterdam, NL
Collaborate on global service experience initiatives across Global Business Services, partnering with cross-functional teams to design and implement seamless operating models that enhance both customer and employee journeys. Contribute to strategic projects and organisational transformations by developing scalable service frameworks, customer and user journey maps, tiering models, and process optimisation strategies. Leverage data-driven insights and service design methodologies to strengthen service delivery, consistency, and operational effectiveness across regions.
EDUCATION
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Project Management Foundations , Project Management
University of Cape Town
Bachelor of Arts (B.A.), Film & Media
University of Amsterdam
Masters, Business, Management, Marketing, and Related Support Services
The CX Academy
Professional Diploma in CX, Customer experience
Kingsmead College
Matric
London Business School
Online course, Brand Management: Aligning Business, Brand and Behaviour
ABOUT BETH CONRADIE
Highly skilled in customer support and operations with extensive global experience in managing cross-functional teams and driving customer-focused transformation. Committed to aligning operational strategies with business objectives while fostering a culture of excellence and engagement. Proficient in designing and implementing training programmes, leveraging data-driven insights, and streamlining processes to enhance employee development and customer outcomes. Expertise includes improving key performance metrics such as NPS and CSAT, delivering scalable solutions, and creating value for organisations. Focused on influencing internal culture to support exceptional customer experiences and advancing innovation in dynamic, global environments.
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