Elizabeth Beth Ciotti
Vice President, Patient Logistics @Hartford HealthCare
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WORK HISTORY
Vice President, Patient Logistics @Hartford HealthCare
Hartford, CT, US
Hartford HealthCare (HHC) is a $4.3B health system including teaching and community hospitals, acute care hospital and trauma center, behavioral health network, multispecialty physician group, home care system, physical therapy and rehabilitation network, and more. Direct a centralized team of 45 for logistics with a budget of $4M and lead patient throughput for 2.5K beds across seven acute care hospitals.Key accomplishments:*transformed seven hospital patient placement departments and logistics staff into one centralized center to create patient throughput command center, and increased patient transfers 97% to HHC community hospitals and 29% into HHC, decreased transfer denials 79% and out-of-network transfers 66%, and optimized throughput*developed single information system with dashboards to monitor real-time throughput and collaborated with IT in the design, adoption, and optimization of tools and technology including provider on-call systems, call center systems, and capacity management tools*conceptualized and operationalized a 24/7 COVID Command Center for Q&A and appointment intake for vax mega-sites and nine testing sites, and led a team of 20+ multidisciplinary professionals to answer 600K+ calls in 14 months
EDUCATION
Fitchburg State University
Bachelor of Science in Nursing
University of Maryland Global Campus
Master of Healthcare Administration
ABOUT ELIZABETH BETH CIOTTI
As a healthcare leader, I am at the forefront of patient logistics ensuring quality and timely patient placement and care, while improving the health and healing of the patients and communities I serve. I am an engaging, innovative, and results-driven professional with a depth of experience in leading a staff of up to 200, budgets of up to $4M+, and projects that impact the bottom line by up to $23M. My industry experiences include health systems, hospitals, and medical centers with $1B to $50B+ revenues. I utilize business acumen, practical experience as a nurse, and operations expertise to improve processes, increase efficiencies and productivity, and achieve business goals. I am a strategic thinker and planner, translator of big picture vision into detailed action plans, and tactical \'do-er\'. Career Highlights:*Drove the creation and operations of multiple hospital logistics and transfer centers *Delivered cost effective and innovative solutions positively impacting the bottom line by millions of dollars annually *Served as a subject matter expert through various roles and initiatives including as executive lead or member on strategic committees and as mentor to peers nationally on developing successful transfer centers and driving operational excellence *Spearheaded industry events and trainings including conferences, hosted multiple healthcare organizations, and delivered dynamic presentations and trainings to audiences of up to 400 *Earned numerous awards and recognitions My passion for patient care extends outside of work to volunteering in hospice care. In addition, I am a lifelong learner and avid reader who loves gardening and hiking. Most importantly, I treasure time with family. Skills: Strategic Planning & Execution Operations Management Capacity Planning and Management Analytics & Reporting Project Management Process Improvement Cost-Benefit Analysis Vendor Management Team Building, Managing, Training Lean Daily Management Effective Presentations
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