Beth Bodree

Manager, Greenway Clearinghouse Services Operations @Greenway Health

Pensacola, FL, US

01/16 – Present Customer Support Manager – Clearinghouse Department Monitor calls for accurate communication between team and customer Assists both internal and external customers with questions regarding web portal functionality Research rejections to provide resolution for internal and external customers Provide training as needed Create and publish Knowledge Base Articles for both internal and external customers Demonstrate product(s) to internal and external customers Conduct live webinars providing knowledge transfer to internal and external 07/14 to 01/16 Senior Customer Service Representative – Clearinghouse Department Answer incoming calls and emails from customers Research payer rejections to provide resolution for the customer Monitor customers work queues Provide training as needed Provide setup instructions for Prime Suite communication (onboarding information) Convert customers from legacy clearinghouse to GCH by running SQL scripts/queries Managed staff 2/13 – 7/14 Customer Support Manager – Customer Support Department Attending weekly meetings with Production Team to discuss new functionality Create training opportunities for customer support team members Aid and knowledge transfer to customer support10/11 – 2/13 Support Services Manager – Customer Support Department Provide support assistance to the Professional Services Team Manage Support Services Team12/10 – 10/11 Customer Experience Representative – Professional Services Department Contact customers to analysis their implementation experience Assist project managers with issues regarding implementation of software09/07 -12/10 Practice Management Specialist/Team Lead - Customer Support Department Responsible for resolving customer issues and questions Recommend configuration changes and system additions that optimize performance Answering how-to questions Process Enrollments for customer