Besuf B.
Prouduct Specialist @Apple
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WORK HISTORY
Prouduct Specialist @Apple
Delivered personalized customer experiences by identifying individual needs and presenting tailored Apple solutions, including products, services, and purchase options.Consistently promoted AppleCare+ and trade-in programs to drive added value and increase customer satisfaction and retention.Assisted customers with carrier activations, device upgrades, and plan optimization by coordinating directly with mobile carrier partners.Supported Apple Business by introducing business customers to Apple’s ecosystem of products, services, and enterprise solutions.Collaborated across teams to enhance store performance, sharing product knowledge and providing peer support in a dynamic, fast-paced environment.Mentored and trained new hires as part of the onboarding team, helping ensure smooth integration and alignment with Apple’s customer experience standards.
EDUCATION
Wilmington University
Bachelor of Applied Science - BASc
Camden County College
Associate of Arts and Sciences - AAS
ABOUT BESUF B.
IT professional with a foundation in cybersecurity, specializing in cloud security within…
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