Darren Chilton

Application Support Analyst for Imsa @OPEN

Toulouse, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Application Support Analyst for Imsa @OPEN

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FR

Application Support Analyst for iMSA Business Service Production, in the Family Benefits- Application Support of complex tickets- Incident Management and Continuous Improvement- Infrastructure monitoring and job process reporting- Coordination of Production and Pre-Production updates- Quality Control and Service Excellence- Coordination with Project Teams- Application Performance Monitoring- National database updates in compliance with government policies

EDUCATION

1992 — 1995

University of Sunderland

Bachelor’s Degree, BSc Software Development with Mathematics

1989 — 1992

Kitson College of Technology

High School, Computer Science

SKILLS

Data AnalysisWorkflow ManagementIntegrationRemote DesktopAdaptationAcars (Air to Ground Communications)Customer SupportA320 FamilyTechnical SupportTechnical DocumentationSap HanaDatabasesEnglishSoftware DevelopmentProject ManagementCritical ThinkingProcess ImprovementFrenchFlight SimulationMulti-Task & Handle High-Volume WorkloadsSqlKpi ReportsSchedulingEmployee TrainingTeam ManagementTeam LeadershipA330/A340Operations ManagementProcess OptimizationMicrosoft OfficeA380Tortoise SvnJavaTrainingTestingCoordinating TasksHelp Desk SupportA350OracleCustomer Service

ABOUT DARREN CHILTON

An exceptional problem solver and IT Support consultant, strong focus on solutions for Technical Software and specialising in wide range of airline centric applications. Providing solutions to reduce workload. Highly experienced in software development and testing.Leader with good ability to coordinate with other teams. Excellent documentation skills processes and procedures. Ability to learn quickly and work in stress and to manage the emergency.Main strengths are autonomy to complete projects, to effectively define and manage and complete tasks with precision and efficiently, to the required time scales and SLA. With a great facility of adaptation and is willing to be multi-skilled.

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Darren Chilton — Application Support Analyst for Imsa at OPEN in Toulouse, FR | Unifers