Darren Chilton
Application Support Analyst for Imsa @OPEN
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WORK HISTORY
Application Support Analyst for Imsa @OPEN
FR
Application Support Analyst for iMSA Business Service Production, in the Family Benefits- Application Support of complex tickets- Incident Management and Continuous Improvement- Infrastructure monitoring and job process reporting- Coordination of Production and Pre-Production updates- Quality Control and Service Excellence- Coordination with Project Teams- Application Performance Monitoring- National database updates in compliance with government policies
EDUCATION
University of Sunderland
Bachelor’s Degree, BSc Software Development with Mathematics
Kitson College of Technology
High School, Computer Science
SKILLS
ABOUT DARREN CHILTON
An exceptional problem solver and IT Support consultant, strong focus on solutions for Technical Software and specialising in wide range of airline centric applications. Providing solutions to reduce workload. Highly experienced in software development and testing.Leader with good ability to coordinate with other teams. Excellent documentation skills processes and procedures. Ability to learn quickly and work in stress and to manage the emergency.Main strengths are autonomy to complete projects, to effectively define and manage and complete tasks with precision and efficiently, to the required time scales and SLA. With a great facility of adaptation and is willing to be multi-skilled.
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