Tay Best
Systems Operation Engineer | Database Management | Data Analysis and Reporting | Agile Transformation | Technical Leadership | Software Development and Integration | Scripting and Automation | Middleware Support
- Role
- Lead Agile Transformation Senior Systems Engineer at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tay Best
I\'m a systems engineering professional with hands-on experience in project management and…
Experience
Lead Agile Transformation Senior Systems Engineer
Jul 2020 — Present · Charlotte, NC, US
Reduced manual intake efforts by 60% by engineering a Jira/Service Desk integration using Python, significantly improving request triage and routing. Automated deployments using Ansible (cutting rollout time by 70%), created SQL queries that enhanced reporting accuracy and supported critical data retrieval, and used PuTTY in Unix environments to resolve server-side issues, improving performance and reducing resolution times.Engineered a Jira/Service Desk intake system using Python, which reduced manual intake efforts by 60% and significantly improved request triage and routing.Automated application deployments using Ansible, cutting rollout time by 70% and ensuring consistent configuration across over 30 servers.Created and optimized SQL queries using Toad, enhancing data retrieval processes and improving the accuracy of operational and reporting outputs.Utilized PuTTY to access Unix servers, troubleshoot system errors, run scripts, and monitor memory consumption, resulting in faster resolution of performance-related issues.Developed executive dashboards to monitor incidents, enabling senior leadership to identify trends more quickly and improve overall incident response strategies.
Education
University of North Carolina at Charlotte
BSCpE
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