Bertrand Mangeot

About Bertrand Mangeot

Welcome to my profile! I’m Bertrand Mangeot, an award-winning professional with over two decades of experience leading luxury hotels and resorts across North America. My passion lies in creating exceptional guest experiences, fostering high-performing teams, and driving sustainable business growth.Throughout my career, I have had the privilege of managing multi-million-dollar operations, overseeing renovations, and launching market-leading initiatives that have earned industry accolades. Some of my key accomplishments include:Increasing revenue, GOP, and RevPAR through strategic planning and operational excellence.Elevating guest satisfaction and employee engagement with innovative service initiatives, such as a ‘White Glove Service’ strategy.Leading the successful opening of Toronto’s first Kimpton Hotel, achieving a Top 5 guest satisfaction rating among the brand’s global properties.Securing major events such as the NBA All-Star Game and leading a $8.2M hotel renovation project without employee turnover.I excel at collaborating with stakeholders, building strategic partnerships, and developing teams to exceed expectations. Whether leading large-scale events with thousands of attendees or transforming guest experiences, I am driven by the opportunity to innovate and deliver best-in-class service. Areas of Expertise:Luxury Hotel Operations & ManagementPersonalized Guest Experience & Service InnovationStrategic Planning & ExecutionFinancial & Budget OptimizationLeadership Development & Talent EmpowermentSustainability InitiativesNew Property Openings & Large-Scale RenovationsI am committed to continuous growth, both for my team and the organizations I serve, and look forward to connecting with professionals who share my passion for hospitality leadership and excellence. Feel free to reach out—I’d love to connect and exchange ideas!

Experience

1. Managing Director

   Salamander Washington DC

   Oct 2025 — Present · Washington, DC, US

   373 rooms including 51 suites; newly reimagined, two-story Salamander Spa; extensive meeting & event space sq ft). Major duties• Own full P&L; deliver RevPAR, ADR, GOP and cash flow• Lead operations across Rooms, F&B, Spa, Events, Engineering• Elevate guest experience and brand/Forbes standards• Drive sales, marketing and revenue strategy for share growth• Partner with ownership on performance, forecasting and CapEx• Build and coach a high-performing, union-savvy leadership team• Oversee CapEx/asset care; ensure safety and regulatory compliance• Represent the property with VIPs, media and community partners

Education

• Notre-Dame du Grandchamp

  Bachelor’s Degree

  1996 — 1999

• BSB - Burgundy School of Business

  Master’s Degree

  1999 — 2003

Skills

• Team Management
• Opening Hotels
• Team Builder
• Controlling Budgets
• Opera
• Restaurants
• Hotels
• Pre-Opening Experience
• Resorts
• Hotel Management
• Organizational Skills
• Property Management Systems
• Rooms Division
• Time Management
• Hospitality Management
• Hotel Booking
• Pre-Opening
• Lodging
• Service Quality
• Revenue Analysis
• Hospitality
• Restaurant Management
• Project Management
• Food & Beverage
• Service Quality Improvement
• Customer Service
• Front Office
• Team Building
• Management
• Customer Satisfaction
• Training
• Strategic Leadership
• Leadership
• Operations Management
• Budgets
• Hospitality Industry
• Yield Management
• Employee Relations