Bertisa Grezda
Customer Success Manager @Rasa
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WORK HISTORY
Customer Success Manager @Rasa
Paris, FR
Build and maintain strong, long-term relationships with customers to drive satisfaction, loyalty and retention- Lead onboarding, training and product adoption to ensure customers derive maximum value from our solution- Provide proactive support and troubleshooting, addressing customer concerns to minimise churn- Analyse customer data and feedback to identify opportunities for improvement and deliver personalised solutions- Collaborate with cross-functional teams (sales, product and support) to ensure a seamless customer experience- Monitor customer health scores and implement strategies to improve engagement and reduce risk- Advocate for the voice of the customer within the organisation to influence product development and service improvements.
EDUCATION
University of Prishtina
Licence, Langues, littératures et linguistique romanes
Institut national des langues et civilisations orientales (Inalco)
Licence, Traitement automatique des langues et Albanais
Institut national des langues et civilisations orientales (Inalco)
Master 1 (M1), Traitement automatique des langues
Université Paris Nanterre
Master 2 (M2), Traitement Automatique de Langues
ABOUT BERTISA GREZDA
I am Bertisa Grezda, a CSM @Rasa. I obtained my master\'s degree in Natural Language Processing from the University of Paris Nanterre in 2022, after completing my first year of master\'s studies at INALCO. My working experience ranges from e-commerce and customer experience to customer success more recently. I am highly passionate about humain communication and the field of artificial intelligence, especially natural language processing and its applications such as chatbots and voicebots. Now, I strive tirelessly to leverage my experience, knowledge, passion and empathy into a CSM role, always helping the customers reach their full potential while using Rasa solutions.
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