Bertin Kwodjip
Servicenow Product Lead @Ateko, backed by Bell Canada
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WORK HISTORY
Servicenow Product Lead @Ateko, backed by Bell Canada
Montreal, QC, CA
Support sales teams with technical expertise to provide comprehensive guidance and support during presales activities and provide strategic and solution-oriented approach to meet customer needs. • Respond to Request for Proposal (RFP) to convey ServiceNow\'s functionnal and technical advantages and value to prospective customers. • Perform comprehensive estimates ensuring accurate documentation of project deliverables, timelines, and resource allocation to garantee project success. • Leverage technical knowledge to design and demonstrate proofs of concept (POCs) or proof of value (POVs) that showcase ServiceNow\'s specific product and features capabilities. • Collaborate with cross-functional teams (Pre-sales, delivery, leadership) to align strategies and ensure smooth handover to delivery team to ensure project success. • Leverage quick wins to accelerate value creation, ROI and ServiceNow adoption by customers • Collaborate with customers to gather and analyze requirements, translating them into actionable technical specifications leading to strong stories and rapid ServiceNow configurations. • Serve as a functional and technical expert for customers, providing guidance on best practices and ServiceNow recommended implementation guidelines. • Lead implementation of ServiceNow products ( CSM and FSO), aligning them with customers\' business processes to enhance customer as well as agent experience. • Conduct knowledge transfer sessions, ensuring a smooth transition and enabling customers to effectively utilize their newly implemented ServiceNow solution. • Mentor and train junior resources, fostering a culture of continuous learning and skill development to maintain or enhance the team\'s delivery capacity.
EDUCATION
University of Yaoundé II
Master's degree, Management Science
University of Yaoundé II
Bachelor's degree, Management Science
System Security Network
Computer Science professional training
International Relations Institute
Master's degree, Banking & International finance
ABOUT BERTIN KWODJIP
Certified, bilingual, dynamic and strategic ServiceNow Business Process Consultant with over 18 years of progressive experience across Finance, IT operations, compliance, business analysis, and enterprise service delivery. Proven expertise in ServiceNow implementations, stakeholder engagement, process optimization, and product leadership. Adept at translating business needs into scalable digital workflows and driving value across ServiceNow’s Customer Service Management (CSM) and Financial Services Operations (FSO) products. Recognized for planning and leading end-to-end ServiceNow transformations.• Proficient in implementation design to tailor execution sequence that not only improves time to value, but also helps to achieve business outcomes while reducing implementation risk• Excellent in discovery workshops to help customers identify their challenges• Ability to prepare, showcase and propose product-specific solutions to meet customer needs• Contribute to provide answers to specific product or feature questions from customers in the context of request for proposal (RFPs) to support client-facing sales team in sales cycles as a product expert• Good interpersonal skills. Good at verbal and written communication with all hierarchical levels.
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