Bernadette Hackett
Head of Customer & Distribution Management @Zurich Insurance
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WORK HISTORY
Head of Customer & Distribution Management @Zurich Insurance
London, GB
Leading the Customer Management, Distribution Management, Captive Service and Sales Governance Teams for Commercial Insurance in the UK. Passionate about delivering an excellent Customer and Broker experience, our team strives to deliver excellent customer focused insurance and insurance service solutions. I am also passionate about developing talent and ensuring we have a industry of fantastic professionals, learning from each other as we grow!
EDUCATION
University of Cambridge, Judge Business School
Strategic Thinking for the CXO, Strategic Thinking for the CXO
La Trobe University
Bachelor of Economics, Economics
Deakin University
Fellowship of Insurance, Insurance and Risk Management
SKILLS
ABOUT BERNADETTE HACKETT
With over 25 years experience in the insurance sector both in UK & Australia. I bring professionalism, high quality service and solid understanding of our customer\'s insurance needs. Through senior roles at both insurers and brokers I have a broad and deep understanding of customer expectations, the needs of brokers, and how to deliver value.I deliver a balance of technical insurance skills and a pragmatic approach to risk and insurance. I understand what it takes to build a business founded on providing high quality service to customers. I have an understanding how to leverage the marketing and sales process to deliver this message. My time managing a P&L has provided me with an understanding of both top line growth and bottom line management.I appreciate the strength of a collegiate approach and drawing relevant and complementary skills to work as a team to deliver a total solution to clients.Specialist Technical Skills- Complex International Insurance Programs- Captive Fronted Programs- All Classes of Commercial Insurance Specialist Sectors- Construction- Energy- Private Equity- Project Finance Insurance solutions- Mining (including underground mines)- Power, including construction- Nuclear Insurance: Construction, Operation and Decommissioning (Pool and Mutual markets; nuclear treaties and insurance)- LNG receiving terminal construction- Port construction- Tunnelling and transport - Captive and Self Insured Solutions (including Alternative Risk Transfer mechanisms)
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