Michael B.
Assistant Vice President Technical Operations @The Fedcap Group
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WORK HISTORY
Assistant Vice President Technical Operations @The Fedcap Group
Portland, ME, US
I lead statewide operations and the technical systems that support them. My work focuses on improving structure, workflows, data clarity, and the way tools fit the needs of the people who use them. I work across 16 locations and support more than 4,600 participants a month.I design and improve operational workflows, partner with technical teams on system changes, and use data to guide decisions. I map processes, identify friction, outline requirements, and translate operations into technical steps that teams can act on. I work closely with software, data, and reporting teams to keep systems stable, usable, and aligned with real work.My work includes:• improving workflows and operational models across the state• designing and documenting processes that reduce friction• supporting product, data, and engineering teams with clear requirements• improving CRM structure, data flow, and reporting• leading rollouts of new tools, updates, and major process changes• building prototypes, dashboards, and analysis using Python, SQL, and automation• improving staff access to information and reducing manual tasks• coordinating operations, technology, and leadership around shared goalsMy focus is simple. Create structure. Make the work clearer. Build systems people can rely on.
EDUCATION
University of Southern Maine
Master's Degree, Leadership
University of Phoenix
Master's Degree, Business Administration and Management, General
University of Phoenix
Bachelor's Degree, Psychology
SKILLS
ABOUT MICHAEL B.
I work at the intersection of operations and technology. My strength is improving how systems, workflows, and data come together to support real work. I focus on structure, clarity, and design, and I work closely with technical teams to make sure tools are practical, stable, and aligned with the way people actually work.I analyze how work moves through an organization, identify the friction points, and design cleaner paths forward. I translate operational needs into technical requirements, outline workflows, map data logic, and help teams understand exactly what the system should do. When useful, I use Python, SQL, and automation to clean data, test ideas, or validate assumptions. My goal is accuracy, not handoffs or delays.I lead cross-functional projects where the problems are complex and the system touches many parts of the organization. I bring structure to those environments. I help teams understand the logic behind decisions, I define the steps, and I make sure changes are rolled out in a clear and steady way.I enjoy work that requires operational depth, technical clarity, and calm leadership. My approach is direct. Understand the work. Improve the system. Support the people who use it. Then scale what works.
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