Bernice Scheffler
Senior Customer Success Manager @Leena AI
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WORK HISTORY
Senior Customer Success Manager @Leena AI
EDUCATION
California State University, Northridge
BA, Communication
SKILLS
ABOUT BERNICE SCHEFFLER
As a Senior Enterprise Customer Success Manager at Salesforce, I have over 8 years of experience in driving revenue growth and customer loyalty in highly competitive markets. I have a Salesforce Certified Administrator (SCA) credential that demonstrates my proficiency in the Salesforce platform and applications.My core competencies include account management, customer retention, upselling, cross-selling, negotiation, contract renewal, customer satisfaction, and relationship building. I have a proven track record of securing clients, increasing distribution sales, and delivering visionary sales leadership. I work with customers to understand their unique goals and business processes, provide expert knowledge of our application, uncover roadblocks, and enable their success. I have consistently exceeded my quota and received multiple awards for my performance.
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