Bernice Scheffler
Senior Enterprise Customer Success Manager @ Verifiable | Salesforce Certified Administrator
- Role
- Senior Customer Success Manager at Leena AI
- Location
- Palo Alto, CA, US
- LinkedIn followers
- 500 followers
About Bernice Scheffler
As a Senior Enterprise Customer Success Manager at Salesforce, I have over 8 years of experience in driving revenue growth and customer loyalty in highly competitive markets. I have a Salesforce Certified Administrator (SCA) credential that demonstrates my proficiency in the Salesforce platform and applications.My core competencies include account management, customer retention, upselling, cross-selling, negotiation, contract renewal, customer satisfaction, and relationship building. I have a proven track record of securing clients, increasing distribution sales, and delivering visionary sales leadership. I work with customers to understand their unique goals and business processes, provide expert knowledge of our application, uncover roadblocks, and enable their success. I have consistently exceeded my quota and received multiple awards for my performance.
Experience
Senior Customer Success Manager
Mar 2026 — Present
Education
California State University, Northridge
BA, Communication
Skills
- Promotions
- Integrated Marketing
- Budgets
- Research
- Marketing Strategy
- Event Planning
- Sales
- Online Advertising
- Marketing Communications
- Event Management
- Property Management
- Advertising
- Magazines
- Digital Marketing
- Program Management
- Fashion
- Marketing
- Management
- Market Planning
- Negotiation
- Email Marketing
- Social Media
- Retail
- Customer Service
- Sales Management
- Team Leadership
- Media Relations
- Social Networking
- Social Media Marketing
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