Bernhard H. Aulenkamp

WORK HISTORY

EDUCATION

SKILLS

ABOUT BERNHARD H. AULENKAMP

Executive with more than 25 years of proven management skills in customer care management, CX consulting and sales. As a specialist and leader/manager in the interface with the customer care and sales primarily in the following sectors: BPO, Telecommunications, mobile, Internet, energy, automotive and sales of btb online advertising, including Google Adwords (reseller status). This in startups, owner-managed medium-sized companies and corporations.· Sound knowledge of strategy development, the structure (organization and processes), the management/leadership and control of customer care units (up to heads and 2-digits Mio revenue)) inter alia Microsoft, RWE and Tiscali), across multiple locations, and the leadership training· Sound knowledge in building, training and leadership of sales teams (b2b and b2cinside sales and field sales/key accounting) of up to 165 FTE (inter alia Vodafone, telegate Media / Google Adwords, Groupon)· Sound knowledge in the integration and restructuring of units in a group (post-merger integration),(klickTel / telegate Media) incl. change management processes· A guest lecturer in the postgraduate program \"Communication Center Management -\"Project Management\" at the University of Bremerhaven (20••••13)· Sound knowledge in the management of separate branches (telegate Media, buw customer care, Groupon) ·· Sound knowledge in the management of key accounts / clients Extract from the project / company activities: Microsoft, Apple, Vodafone, RWE, LVM, Tiscali, Bertelsmann AG, arvato, buw Unternehmensgruppe, telegate AG (11880), BMW, Samsung, Deutsche Bahn, Deutsche Telekom, Bundesagentur für Arbeit, telegate Media AG, Google Adwords, Groupon, Stepstone, BIMBO, CANYON