Berney Taz Maldonado

About Berney Taz Maldonado

I recently completed school with Per Scholas learning IT Support with Skills in Google Workplace · Computer Networking · LAN-WAN · iOS · Mac · Adobe Photoshop · Microsoft Word · Windows 10/11 · Microsoft Office · Windows Server · Web Applications · Computer Literacy · Red Hat Linux · A++ · AutoCAD · Linux. I have over 20 yrs of EMS & Law Enforcement experience. I possess discipline and I enjoy helping people. I also speak/read/write in English and Spanish.I have the experience, demeanor, and patience for any position that involves interaction with the general public, problem-solving, conflict resolution, & and handling MOST emergencies that may occur. Should you decide to follow up I can provide character references. Thank you for your time and attention on this matter.

Experience

1. Network Operations Center Technician

   Motorola Solutions

   Oct 2024 — Present · Brooklyn, NY, US

   Establish network data on NYC NG9-1-1 system.• Back up network data on NYC NG9-1-1 system.• Identify the causes of networking problems, using diagnostic testing software and equipment.• Document network support activities.• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.• Install network software, including security or firewall software.• Troubleshoot network or connectivity problems for users or user groups.• Provide telephone support related to networking or connectivity issues.• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.• Analyze network data to determine network usage, disk space availability, or server function.• Perform routine maintenance or standard repairs to networking components or equipment.• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.• Install new hardware or software systems or components, ensuring integration with existing network systems.• Test computer software or hardware, using standard diagnostic testing equipment and procedures.• Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.• Create or update technical documentation for network installations or changes to existing installations.• Test repaired items to ensure proper operation.• Install and configure wireless networking equipment.• Maintain logs of network activity.• Document help desk requests and resolutions.• Research hardware or software products to meet technical networking or security needs.• Create or revise user instructions, procedures, or manuals.• Run monthly network reports.

Education

• FEDERAL EMERGENCY MANAGEMENT AGENCY/Emergency Management Inst.

  Bachelor of Applied Science - BASc, Emergency Management & Response

• Barclays Career School

  Associate of Science - AS, Criminal Justice/Police Science

• Louis D Brandeis HS

  High School Diploma, General Education

• Per Scholas

  IT Support Specialist, Information Technology

Skills

• Code Enforcement
• First Aid
• Osha
• Enforcement
• Emt
• Ems
• Cpr Certified
• Private Investigations
• Emergency Services
• Osha 10-Hour Certified
• Surveillance
• Event Management
• Emergency
• Special Events
• Fire Suppression
• Ambulance
• Cardiopulmonary Resuscitation (Cpr)
• Public Safety
• Emergency Medical
• Emergency Response
• Investigation
• Asset Protection
• Aed
• Emergency Medical Services (Ems)
• Ems Management
• Law Enforcement
• First Responder
• Fire Management
• Fire Suppression Systems
• Search & Rescue
• Investigations
• Ems Education