Bernard S.
Desktop Support Specialist @Tricon Living
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WORK HISTORY
Desktop Support Specialist @Tricon Living
Tustin, CA, US
As a Desktop Support Specialist at Tricon, I provide top-tier technical support while managing complex IT systems, resolving issues, and enhancing overall IT performance. My role has given me a solid foundation in troubleshooting hardware, software, and network issues, as well as administering cloud applications and performing system maintenance—key skills that are critical for cloud computing and cybersecurity careers.In my current position, I take on a wide range of responsibilities, from managing IT assets and maintaining security protocols to performing software rollouts and participating in system upgrades. My expertise in diagnosing technical problems and providing effective solutions, combined with my strong communication skills, allows me to contribute effectively to the success of cross-functional teams.Key areas of expertise include:Cloud Application Administration & System Patching: Hands-on experience in administering and maintaining cloud-based systems.Cybersecurity Fundamentals: Experience with system security protocols, incident management, and troubleshooting technical issues while ensuring data protection.Mac and PC Troubleshooting: Providing robust support across diverse platforms, ensuring seamless operations for end-users.IT Asset Management: Tracking licenses, inventory, and ensuring compliance with internal standards.Remote Support & Incident Management: Utilizing diagnostic tools and techniques to provide timely and efficient solutions to technical problems.Employee Onboarding & IT Training: Streamlining processes through effective training, provisioning, and onboarding for new team members.I am passionate about expanding my technical skill set and am committed to transitioning into cloud computing or cybersecurity roles in the future. I am actively developing my skills in these areas and staying updated on the latest trends and technologies to drive my professional growth.
EDUCATION
National University
Master of Science, Cybersecurity, Cloud Security
Riverside City College
Certificate, Cybersecurity
Texas A&M University-Corpus Christi
Bachelor's degree
ABOUT BERNARD S.
With over five years of professional experience in the IT field, I am a skilled and…
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