Bernard McPhee
Operations Director @Ascensos
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WORK HISTORY
Operations Director @Ascensos
SKILLS
ABOUT BERNARD MCPHEE
Highly experienced & dynamic Senior Operational leader with a history of working in the outsourced industry including Retail and Financial Services. Highly skilled in People and Talent Management with experience of leading high performing departments up to 650FTE, across mulitple locations, providing first class service delivery, whilst achieving budgetary objectives.Proven ability in analysing performance data and using it to drive improvements across all aspects of operational performance. Well practiced in in the principals of Treating Customers Fairly and delivering excellent customer outcomes. Passionate about driving engagement through analysis, development of strategy and delivering value added outputs.Skills & Expertise:Arrears management; back office administration; Customer Contact Centre, Leadership; People development; Risk management; Strategic management; Problem solving; Service delivery; Project delivery & implementation; Process improvement; Relationship management; Data analysis; Excel
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