Bernard Jc W.
Principal Technical Program Manager @Microsoft
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WORK HISTORY
Principal Technical Program Manager @Microsoft
Montreal, QC, CA
Department: Cloud+AI, Business & Industry Copilot, Dynamics 365 Customer Experience & Contact Center Platform- Led global AI platform modernization and customer engagement programs for Dynamics 365 Contact Center, transforming enterprise client operations and impacting millions of end users- Orchestrated adoption of high-profile strategic reference programs, managing 30+ cross-functional stakeholders across 5 time zones to drive measurable business outcomes- Drove next-gen AI core services migration, modernizing legacy infrastructure across global customer tenants and enterprise environments- Presented AI strategies, risk assessments, and roadmaps to D- and V-level executives, influencing multi-market AI/ML investment and roadmap decisions- Architected and led delivery of the OmniChannel Voice Customer Data Dashboard, defining KPIs and enabling self-service insights via Azure Data Explorer and Power BI—boosting accessibility and data-driven decision-making- Directed cross-functional delivery of scalable, secure, and compliant ML/AI programs, enhancing reliability and accelerating time-to-insight- Ensured ISO and enterprise-grade compliance across the AI program lifecycle, advancing governance and audit readiness- Acted as the strategic link between external stakeholders and internal leadership (Engineering, Product, Sales, Research, PMO), aligning priorities and execution across complex AI initiatives- Advanced global biometric security programs with multimillion-dollar scope, managing internal and vendor delivery under high security and ethical standards- Coordinated across data science, product, compliance, and delivery teams to meet evolving goals in a fast-paced innovation environment- Fostered a collaborative, high-trust culture, resolving risks early and driving transparency across ML/AI program delivery- Championed values of innovation, resilience, and continuous improvement while mentoring global teams to uphold delivery excellence.
EDUCATION
Concordia University
Certificate
Collège Jean-de-Brébeuf
DEC
National Taiwan Normal University
Certificate
Concordia University
Bachelor of Science (B.Sc.)
SKILLS
ABOUT BERNARD JC W.
A seasoned, versatile, and resilient Technical Program Manager with over two decades of international experience in IT and technical project management—excelling in AI, biometric security, and cloud-based platforms. Fluent in English, French, and Chinese, and skilled at leading cross-functional teams across global regions, I foster strong collaboration among multicultural stakeholders to deliver cutting-edge, AI-powered cloud solutions that deliver measurable business impact. I specialize in bridging the gap between technical and business teams—empowering delivery, optimizing processes, and advancing product innovation with a focus on customer-centric outcomes. A results-driven technical leader with a proven record of driving operational excellence and accelerating enterprise-wide AI adoption. Proactive and confident in navigating ambiguity, I bring deep experience leading complex, high-profile initiatives in fast-paced AI/ML environments. I deliver scalable, secure, and forward-looking solutions that align with strategic goals—fueling growth, resilience, and competitive advantage. I manage multimillion-dollar program budgets with fiscal discipline—aligning financial strategy with business priorities and delivering measurable ROI through data-driven investment decisions. My programs have consistently elevated customer outcomes and satisfaction, with several initiatives recognized as strategic customer success stories and executive reference wins that showcase lasting value across global enterprise and public sector clients.
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