Bernard Barbosa
Customer Service Expert @METRO Markets GmbH
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WORK HISTORY
Customer Service Expert @METRO Markets GmbH
Düsseldorf, DE
Responsible for the Portuguese market• Contact center quality control
EDUCATION
Instituto Politécnico de Viana do Castelo
Bachelor of Business Administration - BBA, Administração de Empresas
Federal University of Rio de Janeiro
Bachelor of Business Administration - BBA
ABOUT BERNARD BARBOSA
In over 12 years of market experience I had the opportunity to learn from different perspective of a business, with most of my background being in the commercial area, working in purchasing and sales. I also held other responsibilities such data analytics coordinator and customer experience manager. Because of that I was able to develop good communication skills with the ability to translate technical subject matter into accessible language, adapting topics to all levels of the organization and external clients.As purchaser and marketplace coordinator I developed a solid negotiation background as I always worked close to big players like Samsung, Whirlpool and Electrolux, managing to keep good relationship with the suppliers, allowing a healthy inventory with profitability.As Data Analytics Coordinator, I have been one of the responsible of integrating the business team with IT team, to solve strategic company issues and redesign the entire shipping time and payment policy to our partners. Being able to develop my analytical skills.Since I’m in Germany I’m working closely to the customers, ensuring quality control and compliance with the company guidelines, collaborating with cross-functional teams to escalate and resolve complex customer cases.Because I worked in different positions in different countries, I got the ability to work with different cultures and deal with multidisciplinary teams.
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