Bernard Esparza

About Bernard Esparza

Looking for a career in leadership of a nonprofit organizations or a community enriching organizations. The work I have done in my career and in the community has prepared me to lead and support the needs of any organization. Helping the organization to go farther, make a deeper impact in the city and communities of Louisville, Kentucky and beyond. Looking forward to connecting with you soon.Skilled in nonprofit organizations, volunteer coordinating, operations execution, large event planning and execution, networking, Microsoft Word, Mac and iOS, coaching, team building, conflict resolution, community building, team training.

Experience

1. Customer Care Representative

   Chewy

   Oct 2025 — Present · Louisville, KY, US

   Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

Education

• University of Louisville

  Bachelor of Science - BS