Bernard Caciola
Customer Operations Manager at Windstream
- Role
- Customer Operations Manager at Windstream
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Bernard Caciola
Forward-thinking Business Operations Manager with extensive diverse knowledge in…
Experience
Customer Operations Manager
Jan 1995 — Present
Manage team of at times up to 10 direct report Provisioning Coordinators• Recruiting, interviewing and hiring new Provisioning Coordinators• Coordinating the onboarding process for recently hired employees• Reporting successes in customer service to upper management• Evaluating key performance indicators to identify progress toward company goals• Manage and approve weekly time cards and Vacation Tracking• Track monthly employee KPI\'s• Recognize and reward extraordinary performance• Provide feedback and develop performance improvement plans • Develop workflows, process, and data requirements• Identify and recommend improvements to systems• Manage project deliverables, creating baselines, managed project constrains, project tracking, resolving issues, and directing resources• Run weekly/monthly project status & review report for departments, providing project completions, open projects, delays, and escalations. • Extensive Knowledge of Toll Free, 911 and OfficeSuite Provisioning
Education
Columbia College
Bachelor of Applied Science - BASc
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