Bernard Tronel
Senior Consultant- CustomerServ at CustomerServ Volunteer EMT with Good Fellowship
- Role
- Senior Consultant- Customerserv at Customerserv
- Location
- Chester Springs, PA, US
- LinkedIn followers
- 500 followers
About Bernard Tronel
Senior Contact Center Professional with over 25 years of P&L experience in all areas of the contact center area. Strong customer service and sales operations. Have had responsibility for budgets in excess of 25 million and employee counts of over Extremely experienced in healthcare promotion and consumer affairs.Specialties: Multi-channel marketing. Non personal healthcare marketing. Call center operations. Vendor management. Customer service, Consumer affairs, Inbound and outbound sales. Significant international experience. Industries experience in retail, healthcare, consumer package goods, telecom, utilities, financial services.
Experience
Senior Consultant- Customerserv
Jun 2021 — Present
Education
University of Michigan - Stephen M. Ross School of Business
MBA, Finance
1978 — 1980
Northwestern University
BA, Ecomonics
1974 — 1978
Skills
- Multi-Channel Marketing
- Operations Management
- Financial Services
- Customer Experience
- Start-Ups
- Telemarketing
- Budgets
- Process Improvement
- Call Centers
- Healthcare
- Business Development
- Salesforce.com
- Sales Operations
- Customer Retention
- Leadership
- Customer Service
- Strategic Planning
- Retail
- Team Building
- Management
- Direct Marketing
- Outsourcing
- Vendor Management
- Call Center
- Account Management
- Sales Management
- Contact Centers
- Program Management
- Sales
- Marketing
- Workforce Management
- Telecommunications
- Customer Satisfaction
- New Business Development
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