Bernard Deprez
Account Delivery Lead AMS at DXC Technology
- Role
- Account Delivery Lead Ams at DXC Technology
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
Experience
Account Delivery Lead Ams
May 2021 — Present · Jacksonville, FL, US
Customer Service lead point of contact for the Americas region.• Identification and implementation of process improvements.• Work with functional delivery teams to assess and plan projects or workload forecasts.• Provide advice and counsel regarding various client engagements.• Manage complex relationships between DXC delivery and senior customer leadership to ensure optimal client relations.• Resolve contractual and operational issues with appropriate course of action.• Management of service improvement plans to increase customer satisfaction.• Manage and ensure delivery of projects meets client and company expectations and needs.• Supports functional areas or departments with new, enhanced and existing service offerings within the account.
Education
Katholieke Hogeschool Kempen
Bachelor of Business Administration (B.B.A.), Finance and Insurance
1992 — 1996
Skills
- Portfolio Management
- Analysis
- IT Project & Program Management
- Banking
- Risk Management
- Finance
- Cash Management
- Regulatory Interactions
- Retail Banking
- Personal Banking
- Governance
- Investment Banking
- Market Data
- Process Improvement
- Infrastructure
- Program Management
- Management
- Swift Payments
- Project Management
- Outsourcing
- Vendor Relationships
- Business Analysis
- IT Infrastructure Management
- Payment Systems
- Financial Risk
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