Bernadette Vinas

About Bernadette Vinas

Extensive experience in Technical Support and product readiness, with a focus on systems…

Experience

1. Product Support Manager

   Cotiviti

   Mar 2010 — Present · Bellevue, WA, US

   Strategically contributing technical expertise on installation and implementation of enterprise level products to streamline the exchange of data among healthcare organizations. Self-sufficiently learning database and business integration software that are essential in effectively delivering a solution for healthcare transaction processing and compliance to HIPAA and ICD-10 directives. Lead the implementation of a new, secured, and restructured sFTP and HTTPs server for product release and customer file exchange.• Instituted, documented, and currently maintaining an extensive virtual systems environment for product release management, product troubleshooting and smoke-testing, bug replication and fix application, as well as the Support team’s tool for product exploration and education.• Vital senior team member for providing resolution to high severity and critical cases for Premium Support customers.• Technologies: Windows Servers, Linux, Solaris, AIX, vSphere, Virtualization technology, Oracle, SQL Server, IBM WebSphere MQ, IBM WebSphere Application Server, Tableau Server, Apache ActiveMQ, Apache Tomcat, XML, CAS/LDAP, Unix scripting, JavaScript, sFTP, HTTPs, SSL/TLS enablement for above technologies

Education

• Renton Technical College

  Associates Degree, Computer Science

  1987 — 1989

Skills

• Software as a Service (Saas)
• Tomcat
• Python
• Integration
• Troubleshooting
• Microsoft Sql Server
• Enterprise Software
• Virtualization
• Perl
• Oracle
• Unix
• Windows Server
• Mysql
• Databases
• Sharepoint
• Sql
• Linux
• Saas
• Xml