Bernadette Nixon
Content Manager at Capital One
- Role
- Content Manager Ii at Capital One
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Bernadette Nixon
Experienced Process Manager with a demonstrated history of success in the financial services industry. Skilled in Internal Audit, Contact Centers, Management Information Systems (MIS), Teamwork, Credit Underwriting, Content Management, Training and Financial Risk. Strong operations professional.
Experience
Content Manager Ii
Nov 2020 — Present · US
Work with business partners to create and document content to assist agents in handling customer requests. Make recommendations regarding improvements to assist with easier comprehension and ease for agents to quickly assist customers.
Education
CCSN
Criminology
University of Nevada-Las Vegas
Criminal Justice and Corrections
1987 — 1989
Skills
- Microsoft Office
- Call Centers
- Management Information Systems (Mis)
- Outlook
- Internal Audit
- Business Requirements
- Customer Service
- Credit Cards
- Financial Risk
- Data Entry
- Research
- Teamwork
- Banking
- Risk Management
- Credit
- Business Process Improvement
- Underwriting
- Training
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