Bernadette Graham
Empowering eCommerce businesses | Microsoft Partner | Microsoft Dynamics 365 | Magento | Shopify | WooCommerce Enthusiast
- Role
- Director of Customer Success at GfK - An NIQ Company
- Location
- Houston, AL, US
- LinkedIn followers
- 500 followers
About Bernadette Graham
As an ecommerce enthusiast with over 4 years of work experience, I have developed a strong passion for the dynamic and ever-evolving world of online retail. My expertise lies in identifying and implementing effective digital strategies to optimize sales, enhance customer engagement, and drive revenue growth.Throughout my career, I have gained extensive knowledge in areas such as search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, and social media marketing. I have also honed my skills in data analysis, using various tools to gather insights and make informed decisions to improve website traffic and conversions.In addition to my technical abilities, I have a proven track record of building strong relationships with both internal teams and external partners. I am a collaborative and detail-oriented individual who thrives in fast-paced environments and adapts quickly to change.I am excited to continue my career in ecommerce and leverage my skills to help companies succeed in the digital marketplace.You can reach out to be at b••••••@x2x-ecommerce.com for any further queries. Happy to help!
Experience
Director of Customer Success
May 2019 — Present · US
Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clientsUse knowledge of the x2x eCommerce platform to advise on best practices around product usage with end-usersIdentify and successfully close renewals and expansion opportunities within your book of businessDevelop collateral and conduct periodic business reviews with client executive teamsEnsure swift resolution of account issues by using resources from cross-functional teamsProvide executive oversight and client communicationPrimary work will be responding to any customer escalations that arise that customer support cannot resolve.Work with Marketing to identify and convert successful customers into advocatesEmbody company values and serve as a role model for other team members
Education
Huston-Tillotson University
Bachelor of Commerce - BCom
2011 — 2014
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.